Intergraph public safety software enables Knox County to reduce response times, prepare for next-generation 9-1-1
HUNTSVILLE, Ala., Aug. 19, 2013 — (PRNewswire) — Knox County Emergency Communications District (KCECD) in Knoxville, Tennessee, selected Intergraph® to provide its computer-aided dispatch (I/CAD) and Mobile for Public Safety (MPS) software, as well as next-generation 9-1-1 technology partnering with Intrado, to consolidate and improve its multi-agency dispatch. KCECD will also implement I/NetViewer and I/NetDispatcher to enable web-based communications between dispatchers and personnel in the field.
"After a thorough due-diligence process, the KCECD committee selected Intergraph as the clear choice to support our mission of providing the best possible public safety services to our citizens. Intergraph and Intrado provide the Next-Gen 9-1-1 technology we need to enable growth in the future," said Robert Coker, 9-1-1 director at KCECD.
Serving 400,000 residents and receiving more than 700,000 calls annually, KCECD requires a system that supports the demand of call-taking from dispatch responsibilities for multiple agencies, including the Knoxville Police Department, the Knoxville Fire Department, the Knox County Sheriff's Office, and Rural Metro, which covers all EMS calls in the city and county and all fire calls in the unincorporated portions of Knox County.
"Intrado's partnership with Intergraph allows Knox County to begin the migration to next-generation technology and move toward integrated call control with the ability to receive next-gen 9-1-1 communications such as text messages and multimedia files," said Allen Carr, Vice President – Product Development, Intrado. "We are excited to see KCECD benefit from Intergraph and Intrado's collaboration to advance its 9-1-1 technology."
Intergraph's software allows Knox County to benefit from real-time communication and collaboration for day-to-day delivery of public safety services among all of its agencies. Using Intergraph's public safety technology, KCECD will increase information sharing and reporting capabilities. KCECD will also be able to streamline operations and reduce cost while improving response times.
Intergraph is the leading global provider of engineering and geospatial software that enables customers to visualize complex data. Businesses and governments in more than 60 countries rely on Intergraph's industry-specific software to organize vast amounts of data to make processes and infrastructure better, safer and smarter. The company's software and services empower customers to build and operate more efficient plants and ships, create intelligent maps, and protect critical infrastructure and millions of people around the world.
Intergraph operates through two divisions: Process, Power & Marine (PP&M) and Security, Government & Infrastructure (SG&I). Intergraph PP&M provides enterprise engineering software for the design, construction, operation and data management of plants, ships and offshore facilities. Intergraph SG&I provides geospatially powered solutions including ERDAS technologies to the public safety and security, defense and intelligence, government, transportation, photogrammetry, and utilities and communications industries. Intergraph Government Solutions (IGS) is an independent subsidiary for SG&I's U.S. federal business.
Intergraph is part of Hexagon (Nordic exchange: HEXA B), a leading global provider of design, measurement and visualization technologies that enable customers to design, measure and position objects, and process and present data.
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