Syncron UptimeTM Accelerates Manufacturers’ Transition from After-Sales Service to Products-as-a-Service (PaaS)
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Syncron UptimeTM Accelerates Manufacturers’ Transition from After-Sales Service to Products-as-a-Service (PaaS)

New, cloud-based solution leverages Machine Learning and Artificial Intelligence to predict failures and maximize product uptime, ultimately enabling servitization

STOCKHOLM, 14 Nov. 2019 – SyncronTM today announced the launch of Syncron UptimeTM, a new solution offering that uses Machine Learning and Artificial Intelligence to efficiently analyze real-time sensor data, predict failures, prescribe optimized maintenance actions and ultimately maximize product uptime. 

Servitization, which is the transformation from selling products to selling products-as-a-service, has ushered in a new generation of customers that prefers access over ownership. This increasingly popular consumption preference is driving original equipment manufacturers (OEMs) to shift from product-centric to service-centric business models. 

“While servitization will enable OEMs to create more customer value and reduce cost, it will also require many to redefine the way they operate and serve their customers,” said Henrik Lenerius, Chief Product Officer at Syncron. “OEMs not only need to optimize their traditional, break-fix after-sales service operations, but also future-proof their businesses to meet the customers’ evolving consumption preferences. Subscribers expect their equipment to be up and running at all times – putting previously unseen demands on manufacturers’ service organizations. The launch of Syncron Uptime, coupled with increasing data-transfer bandwidths (5G), IoT, artificial intelligence and Machine Learning, is paving the way for OEMs to facilitate predictive and prescriptive maintenance, optimize productivity and maximize product uptime more efficiently than ever before.” 

When implementing an after-sales service strategy that is centered on maximized product uptime, OEMs commonly encounter the following challenges:

Syncron Uptime has been specifically designed to overcome these challenges, enabling OEMs to maximize product uptime cost effectively. Specific benefits of this new, enterprise software solution include: 

Lenerius continued, “This is a pivotal moment in time for manufacturers as they increasingly focus on maximizing product uptime and making new business models work. Technology will accelerate the journey to servitization and Syncron provides the solutions that evolve and scale alongside manufacturers as their needs change and mature over time. We are thrilled to launch Syncron Uptime and look forward to continuing to enable the world’s most sophisticated manufacturers on this transformation.” 

To join the elite group of manufacturers that are part of the Syncron Uptime early adopters program, please visit 

About Syncron

Syncron empowers the world’s leading manufacturers to maximize product uptime and deliver exceptional after-sales service experiences, while driving significant revenue and profit improvements. From industry leading investments in research and development, to providing the fastest time-to-value, Syncron’s award-winning, cloud-based service parts inventory, price and uptime management solutions are designed to continually exceed customer expectations. Top brands from around the world trust Syncron to transform their after-sales service operations into competitive differentiators. For more information, visit