BALTIMORE, May 18 /PRNewswire/ -- RWD Technologies, LLC (RWD), a global company that develops and implements human and organizational performance improvement solutions, announced today that the company's infoMaestro(R) product has been awarded the EMC(R) Velocity2 Technology and ISV Program 2008 EMC Partner Solution Award: Best New Offering for EMC Documentum(R). infoMaestro is a product suite for the integration of customer relationship management and enterprise content management software, helping customers improve call center response time, ensure greater compliance and automate the customer fulfillment process. EMC cited several factors for the distinction, including infoMaestro's broad market presence, business impact for those industries, and infoMaestro's ability to work seamlessly with Documentum technology.
"EMC is pleased to offer an extensive selection of solutions built by our development partners, across EMC platforms, in the EMC Partner Solution Gallery. We congratulate RWD for its infoMaestro solution winning a 2008 EMC Partner Solution Award," said Shahram Moradpour, Director of Partner Development at EMC. "We're delighted to have infoMaestro in the EMC Partner Solution Gallery."
RWD's infoMaestro product enables companies to overcome the challenges related to ineffective content authoring, management and distribution of information across and outside the enterprise. The suite has an embedded dynamic assembly engine that allows users to pull content from both Documentum and CRM software and seamlessly create output of approved content in multiple formats. The infoMaestro suite utilizes RWD's organizational expertise in process mapping, systems integration, critical enabling technologies and solutions, such as Extensible Markup Language (XML), CRM, content management and dynamic publishing.
"This honor from EMC validates our focus on responding to market demands through innovative, human performance-oriented offerings that can maximize the value companies receive from their technology investments," said Gary Walker, senior vice president, strategic alliances for RWD. "And infoMaestro is no exception - content management and CRM are technologies that are often separated within an organization, which leads to a lack of consistency in developing responses to customers with critical content. infoMaestro helps automate this process by ensuring consistent responses, shortening time to assemble responses, improving customer service and above all, strengthening the bottom line."
About RWD Technologies, LLC
RWD is a leading provider of human and operational performance improvement solutions that help employers maximize the return on their investments in people, processes, technology, equipment, knowledge and customers. Since 1988, RWD has assisted clients and partners in enhancing organizational productivity through its broad range of integrated products and services, which include human capital management and IT consulting services, business transformation and lean process improvement, end-user training, change management, knowledge management and operator effectiveness management. RWD's solutions are used in thousands of organizations globally, and in industries such as manufacturing, energy, automotive, aerospace, healthcare, life sciences, consumer products, financial, telecommunications, services, higher education and the public sector.
Based in Baltimore, Maryland, RWD serves Fortune 500 and other organizations around the world. RWD is privately held, with more than 1,000 employees in offices in the United States, Canada, Colombia, Ecuador, Mexico, United Kingdom, Austria, Germany, France, The Netherlands, Switzerland, Benelux, UAE, Singapore, Australia, New Zealand, Japan, and Kazakhstan. For more information, please visit www.rwd.com. Copyright (c) 2009 RWD Technologies, LLC. All rights reserved.
RWD Technologies, RWD, and infoMaestro are registered trademarks of RWD Technologies, LLC in the United States and several other countries. EMC, EMC Documentum, and Documentum are registered trademarks of EMC Corporation. All other names are or may be trademarks or registered trademarks of their respective owners.
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Web site: http://www.rwd.com/