Business Process Improvement Using Data

So although we are doing a better job of monitoring, managing, and reporting on key workflows within the organization, essentially by using standard metrics, we also have the opportunity to improve these business processes by examining and proactively providing needed data within those processes. Making sure steps get accomplished on-time and generating appropriate notifications throughout the workflow certainly improves our performance, accuracy, and amount of rework, but identifying critical information and data required during the steps and inserting them in the process – before the user even knows he/she needs it – automatically improves the speed and accuracy of the workflow.

http://www.workflowotg.com/blogs/739-unstructured-structured-data-for-data-driven-organizations